Support & help center.
Stuck on a streak? Leaderboard acting weird? Need to delete your account? We’ll fix it. Find your topic below or send us a note — we read every email.
Email us anytime.
Reach the Trivvy team at trivvy_support@arcvitals.com for account issues, gameplay issues, leaderboard issues, purchase & cosmetic problems, privacy questions, and account deletion help. Include your display name (@u_...) so we can find your account quickly.
📧 trivvy_support@arcvitals.com
Common help topics
Account issues
Trouble signing in, changing your display name, syncing across devices, or recovering a forgotten account.
Get account help →Gameplay issues
Wrong answers marked incorrect, missed streaks, levels not awarding XP, Geography rounds not loading, or other in-game bugs.
Report a bug →Leaderboard issues
Missing from the board, score showing incorrectly, or suspicion of cheating. We take fair play seriously — tell us what you saw.
Report a board issue →Purchase / cosmetic issues
Paid for an avatar or outfit that didn't appear? Need a re-grant after restoring a backup? We can re-issue cosmetic items.
Re-grant a cosmetic →Data deletion requests
Delete your account and gameplay data. Fastest: do it in-app at Profile → Settings → Account → Delete Account. Need help? Ask us.
Email a deletion request →Trivia content / question disputes
Spotted a question that looks wrong, outdated, or has an ambiguous answer? Send the question text and we'll review it within a week.
Dispute a question →- • Try restarting Trivvy and checking you’re on the latest version.
- • Include your display name (@u_...), iOS version, and device model.
- • Screenshots help — especially for question disputes and leaderboard issues.
